ITIL® Foundation

ITIL® Foundation provides general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

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Target Audience

Why IT Management needs the ITIL® Foundation

ITIL® is designed to provide insight into the basic processes of Service Management, understanding, and is therefore suitable for anyone working in an IT Services environment or anyone wishing to know-how of a good process.

  • IT Management (IT Management)
  • IT Consuting (IT setup and optimization)
  • CFOs (how to invest and charge IT services)
  • Project managers (responsibility for IT projects)
  • Enterprise Architects (Design Architecture Development)
ITIL Foundation target group

Knowledge objective


  • Practicing Service Management
  • The IT Service Lifecycle Overview
  • Introducing IT Service Management
  • Key metrics and management reporting
  • A high level description of the main activities, goals and benefits
  • Process interrelationships and interdependencies, what “process integration” and “business integration” really mean

Organisational Benefits

  • Increased customer retention via improved customer satisfaction
  • Improved productivity through more efficient and effective processes
  • Competitive advantages through improved speed to market of IT goods and services
  • Reduced costs achieved through fewer incidents caused by failed change (less rework)
  • Better adherence and compliance to contractual obligations in turn reducing legal risk and the associated costs
itil framework diagram

Agenda

What you will learn in training: Key ITIL® concepts, areas and definitions. How ITIL® helps you solve problems in practice. Life cycle, relationships between processes. Structure, processes and support services of all 5 parts. A detailed overview of the certification and accreditation scheme.

  • Block duration 90 minutes
  • Hours 24 hours
  • Refreshments YES
  • Exam YES

Certification

ITIL® Foundation | Axelos Accredited

Axelos / PeopleCert

Did you decide to upgrade the certificate? Congratulations! Each successful graduate will also receive a certificate issued by the owner of the Axelos methodology. EI (Examination Institute) PeopleCert.

  • The Certificate in English
  • Court expert's translation upon request
  • The ITIL Foundation Certificate from Axelos has lifetime validity
itil foundation certificate axelos peoplecert

Exam info

Our ITIL® training programme is an excellent introduction to the ITIL® best-practice IT Service Management Framework. It gives you a solid base for improving your success at work and/or continuing your development through the ITIL® Intermediate courses.

ITIL® Foundation certification is essential for those who want to continue with the ITIL® Practitioner, which contains 80% of the practical ITIL® implementation with the knowledge you get here at Foundation level.

  • Closed book
  • Duration: 60 minutes
  • Pass mark of 65% or 26/40
itil foundation zkouška

Graduate ratings

Excellent review from 1558 reviewers

What makes our references exceptional? They are not one-off events. Clients come back to us regularly.

  • GDPR Anonymizováno
  • 03.08.20
  • E.ON

Velmi přínosné.

  • GDPR Anonymizováno
  • 30.07.20
  • E.ON

Školitel byl excelentní. Výborně prezentoval všechnu probíranou látku, dával praktické příklady.

  • Adam M.
  • 29.07.20
  • E.ON

Velmi dobrý kurz pro pracovníky pohybující se v tomto prostředí.

  • Michal Z.
  • 29.07.20
  • E.ON

Kurz byl výborný, je vidět, že školící má velké zkušenost a praxi.

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  • 29.07.20
  • E.ON

Lektor se znalostmi z praxe a dobrou komunikační dovedností.

  • Martina M.
  • 29.07.20
  • E.ON

Celková spokojenost s kurzem.

  • GDPR Anonymizováno
  • 29.07.20
  • E.ON

Výborný. Náročné na množství nových informací pro mě.

  • GDPR Anonymizováno
  • 29.07.20
  • E.ON

Přínosné, připravené.

  • GDPR Anonymizováno
  • 29.07.20
  • E.ON

Vynikající, vše dobře vysvětleno, byly uvedeny i příklady z praxe, které pomohly k pochopení, což jsem ocenila.

  • GDPR Anonymizováno
  • 29.07.20
  • E.ON

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