The rapidly changing global market and increased competition is forcing many organizations to reengineer and design new processes to become more agile, to drive out costs or to become more customer driven. However many organizations fail to gain the hoped for results from investments in Business Process Management (BPM) and process reengineering initiatives. This simulation will teach you the critical success factors to ensure your initiative succeeds. Helping bring people together, create dialogue, buy-in, shared understanding and capture concrete improvement initiatives.
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In time of financial uncertainty organizations turn to reengineering and redesigning processes to drive out wasted cost. The rapidly changing global market and increased competition is also forcing many organizations to reengineer and design new processes to become more agile. Growing consumer and customer demands are forcing many organizations to reengineer their processes to deliver customer value. However many organizations fail to gain the hoped for results from investments in Business Process Management (BPM) and process reengineering initiatives.
“During this simulation we designed a perfect process flow on the wall, however getting people to follow the process is something totally different, you could see it all fall apart before your eyes. Unclear roles and esponsibilities, unclear agreements on information capture and use.”
The learning objectives are dependant upon what your organization is trying to achieve, where you are on your Process improvement journey and the problems and issues you are trying to solve. These are some of the objectives achieved during this training:
The team plays the employees of the company ‘World Wide Movers’ a company that moves a wide variety of objects around the world such as animals, household goods, expensive cars and many more. The director must improve the performance of the company and has decided to implement BPM principles.
The basis for this initiative is a strategy map and a set of related KPI’s. In preparation for the 3 rounds the team will design and implement their business processes.
During the rounds they will Execute their processes and monitor and control them. If ‘World Wide Movers’ proves that their processes are well organized and executed and the customer is satisfied, they have a great chance to win the ‘Greatest Move’, the largest move in their history.
In each round the team will receive customer requests. They have to make timely, accurate and acceptable proposals. They must transport the objects on time and deliver as agreed. Events will challenge the team.
After each round a dashboard (with the KPI’s) will show the performance of the company and the team will have the chance to improve their Business Processes.
Design and apply business processes
8 - 12 participants
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