TAYLLORCOX > Akademie > Micro Focus > SM350 – Service Manager Advanced

SM350 – Service Manager Advanced

This class is targeted at system administrators and consultants responsible for configuring and tailoring Service Manager for a customer’s environment. The course focuses on the tools and utilities used to tailor a Service Manager system. The course is 50% lecture and 50% hands-on exercises. This course is designed for users who are experienced with Service Manager, or have taken one of the level 100 courses (Technical Configuration or Foundations for Process Owners).

Termíny
Target group
What will you learn
Prerequisites

Virtual Training nebo e-Learning?

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Target group

Administrators
developers
managers who are responsible for configuring and tailoring Service Manager.

What will you learn

Use the Database Manager utility to add, modify, and delete records and to load and unload records
Use the Database Dictionary utility to add fields and keys to tables
Describe the Service Manager System Language and how it is used
Use the Unload Script utility to unload data (for example, to migrate to another system)
Use Data Policy to enforce data integrity at the table level
Use Forms Designer to add and modify forms
Describe the functions of the System Definition utility and use the System Definition utility to add fields to an existing form
Use the RAD Debugger to troubleshoot an application and display the value of variables
Describe how JavaScript is used by the various Service Manager utilities
Describe Dynamic View Dependencies
Use the Global Lists utility to create and maintain dynamic and user-defined lists
Describe the components of Process Designer
Use Process Designer to build workflows, configure business rules, create task plans, and implement security
Use the Format Control utility to implement business rules
Use the Display Applications utility to modify buttons and drop-down menus
Use Links to establish relationships between tables
Create and configure views
Describe how the To Do queue is populated and how application queues are configured
Create menus and dashboards
Describe the components of the Document Engine
Create and modify wizards
Describe how the alert and notification engines work
Describe how to import and export data
Use activity actions to audit and track changes to specific fields for open, update, and close activities