ITAM Foundation

This 2-day foundation course provides an introduction to IT Asset Management and is aimed at anyone new to ITAM. From IT administrators with an operational focus to the CFO with a budgetary responsibility.

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Course objectives

  • Explain why your organisation needs ITAM
  • How improve business value in the IT asset lifecycle
  • Understand impact on business strategy enabling cost control, risk reduction


IT is business critical for any organization and handling of contracts, licenses, economy and technology require skills across traditional professional boundaries. 

Responsibility for the significant values and risks associated with IT often end up in a gap between financial, contract and IT Management. IT Asset Management (ITAM) forms an important element in a business strategy enabling cost control, risk reduction and improved business value in the IT asset lifecycle.

ITAM Foundation Tayllorcox


ITAM Foundation Certification | Exin/ITAMOrg


The certificate IT Asset Management Foundation is part of the EXIN ITAMOrg qualification program and has been developed in cooperation with international experts in the field.

The EXIN ITAMOrg IT Asset Management certification program provides middle and higher level management with an objective confirmation that they really know what IT Asset Management is about.
  • Questions: 40
  • Pass mark: 65%
  • Open book/notes: No
  • Electronic equipment/aides permitted: No
  • Time allotted for examination: 60 minutes
  • Examination type: paper-based multiple-choice questions
ITAM Foundation Tayllorcox


Day 1
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09:00 – 10:30

ITAM Intro

  • Definition
  • Purposes & objectives
  • Why do your organisation need ITAM?

Four key areas

  • Software
  • Hardware
  • Services & Cloud
  • People & Information

10:30 – 10:45

Coffee Break

10:45 – 12:15

Roles, Principles

  • Lifecycle
  • Key roles in ITAM
  • Impact on your business
  • Business issues & challenges
  • ITAM Workflow, ISO 55000 & ITSM

12:15 – 13:15


13:15 – 14:45

Hardware Asset Management

  • Concept
  • Purpose & benefits
  • Request & approval processes
  • Lifecycle from acquisition to disposal
  • Procurement & lifecycle management
  • Redeployment & disposal management
  • Mobile device (asset mng.) aspects of HWAM

14:45 – 15:00

Coffee Break

15:00 – 16:45

Software Asset Management:

  • Definition & objectives
  • The business value of SAM
  • Key roles and stakeholders
  • The concept of compliance
  • Best practices and framework
  • From request to acquisition disposal
  • Placement of SAM in the ITAM ecosystem
  • The risks/costs related to software audits
  • Pitfalls and challenges in the SAM process

Day 2
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09:00 – 10:30

Services & Cloud Asset Management

  • Pitfalls and benefits
  • Definition & objectives
  • Costs, challenges and benefits
  • The contractual issues as assets
  • Concept of services & cloud services
  • Key roles and stakeholders in a program

10:30 – 10:45

Coffee Break

10:45 – 12:15

People & Information Asset Management

  • Definition and objectives
  • Information and People as assets
  • Policy Setting, Security and risk control
  • Mobile users with own devices? Benefits and pitfalls

12:15 – 13:15


13:15 – 14:45

Key findings and conclusions

  • Best practices in the ITAM framework
  • Interface between  four key ITAM areas
  • How to ITAM maturity in your organisation
  • Communication ITAM goals to the stakeholders
  • Integration with the organisational key business goals

14:45 – 15:00

Coffee Break

15:00 – 16:45

Official Exam

  • ITAM Foundation

IT Asset Management Foundation covers the four key areas of IT Asset Management: Hardware Asset Management, including “mobile devices”; Software Asset Management; Services & Cloud Asset Management and People & Information Asset Management, including "Bring Your Own Device".

  • Block duration 90 minutes
  • Hours 16 hours
  • Refreshments Yes
  • Exam Yes
  • Prerequisites

    IT Service Management. Basic management knowledge about Hardware, Software, Cloud.

Approved Trainer

Ivan Gašparovič

Professional ITIL, Agile, Project (PRINCE2, PMI), Programme, Portfolio Manager. 

This is a must-have!

Download your application on your mobile before you attend the course.

Free mobile app for managers. Interpretation and translation dictionary, audit tool.

In addition to the Audit Tool for Personal Data Protection, you can use consolidated terms and definitions of thousands of managerial terms in the management of projects, programs, portfolios, risks, enterprise architecture, security and privacy, and more:

  • PRINCE2®, MSP®, MoP®
  • MoR®, ISMS, GDPR, ZokB
  • TOGAF®, ArchiMate®, ITIL &  ITSM
ITAM Foundation Tayllorcox

Graduate ratings

What makes our references exceptional? They are not one-off events. Clients come back to us regularly.

  • Scott Wahl
  • 21.01.20
  • Shell

Corporate IT departments are facing an unprecedented level of change. To remain competitive, IT is constantly under pressure to deliver more value at a faster pace and lower cost, while ensuring cyber-security, adopting new market technologies, and managing the rapidly changing supplier landscape.

For this reason Shell is invested in The Open Group IT4IT™ Forum with the aim to share expertise and jointly design a comprehensive and integrated model for managing the business of IT. Adopting the resulting IT4IT™ Reference Architecture standard will now deliver value to Shell IT operations in areas such as improved interoperability in a multi-vendor environment with greater control through insights into the cost, value, risk, and performance throughout the IT lifecycle.”

View the full list of reference clients.

Your rating

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We are available at +420 222 553 101 Always Monday to Friday: 9am - 5pm.

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