ITIL^® FAQ

The acronym IT Infrastructure Library represents the know-how of best practices that organizations use to effectively manage IT Service Management. The main benefits include:

• effective investment in IT
• management system
• increasing the availability and quality of services

Certainly not. ITIL as a framework can be used in organizations of all sizes, across disciplines. Many organizations use ITIL to increase process efficiency and productivity.

ITIL is constantly being developed and improved. This standard can be used as a whole or only individual parts. Tailoring the methodology is one of the main advantages for common use in real life.

Certainly not, leading companies like Disney, IBM, HP, Google and others use ITIL best practice. ITIL is still the most widely used standard for IT management.

It can definitely be recommended. These are not competitive standards, but on the contrary complementary methodologies. ITIL can thus become a backbone system for even more efficient use  SCRUM, DevOps and others..

The basic language and terminology is always in English. The first assumptions will cover German, French, Japanese and Spanish. Other language versions will be published in 2019, including Czech (as soon as the information is confirmed by Axelos, we will publish).

The new version of ITIL 4 contains a number of proven principles and processes that are taken from ITIL v3. However, they are built into new modules and there are a number of other agile functions that streamline the management of IT services. Nevertheless, there are no identical modules between the two certification schemes.

No. The ITIL v3 Foundation exams will be available until June 2020 and will not be terminated until 6 months after their announcement of termination. So the transition will be gradual and will allow graduates to complete the qualification according to the credits in the ITIL v3 scheme so that they meet the ITIL Managing Professional qualification.

ITIL4 metodika nabízí spoustu nadstavbových certifikací, ze kterých si stačí pouze vybrat. Seznam všech nabízených certifikací v rámci ITIL metodiky naleznete zde.