ITIL^® Foundation

ITIL 5 Foundation

ITIL (version 5) is the newest version of the framework for managing products and services. The current version (2026) better reflects the modern digital, product oriented, and AI driven environment. The certification is essentially a “driver’s license” for IT managers. Unlike earlier versions such as ITIL v3 and ITIL 4, it no longer has a purely IT perspective. Instead, it helps align technology with business and deliver real value to users.

Who is it for

IT Operations professionals benefit from guidance on how to modernize processes and integrate automation into workflows. The result? Less routine work and faster request handling.

Product Managers responsible for developing applications and digital platforms will find that the new approach increases efficiency and enhances user satisfaction by connecting development with value co creation.

ITIL 5 introduces the concept of Value Stream Mapping, which allows analysts to accurately identify where waste occurs in a process and how AI and technology can accelerate the journey from idea to finished product.

Traditional ITIL was often rigid and slow for Agile teams. ITIL 5 is designed to be complexity ready, helping maintain order and quality even in the chaos of rapid growth and constant change.

AI and data specialists will appreciate AI Governance a new framework for implementing artificial intelligence safely, ethically, and in alignment with the company strategy, rather than using it merely as a “toy.”

• Startups and Agile teams

• Business Architects / Analytics

• AI and Innovation Managers (specialized roles)

• Product Managers / Product Owners (new target group)

• IT managers, service desk staff, administrators, incident managers

Course Objectives

• Manage IT budgets more effectively

• Justify investments in IT development more easily

• Optimize resource usage and stabilize the quality of IT services

• Improve communication between IT and management

Benefits of ITIL^® for Organizations

ITIL is a comprehensive framework that helps identify, design, optimize, and deliver IT services that support strategic goals across the organization. The ITIL libraries cover the full lifecycle of IT services, from identifying and defining business requirements, through service design, to implementation and continuous improvement.

What do organizations value most about the ITIL methodology?

• Managing IT related risks

• Creating cost effective and high quality IT services

• Structuring the development of IT projects to support business operations

• Providing a practical tool for change management

Schedule

The first day of the course focuses on an introduction to the ITIL framework, its principles, and the benefits of IT Service Management, while participants also explore Continual Service Improvement, Service Operation, and Service Transition, and test their knowledge with initial practice exercises. The second day builds on previous topics and deepens knowledge particularly in Service Transition and Service Design, where participants focus on designing, modifying, and improving IT services in practice. The third day covers Service Strategy, the lifecycle of IT services, and strategic service management according to ITIL, and concludes with preparation for and completion of the ITIL Foundation exam.