ISO/IEC 20000 Internal Auditor
ITSM ISO 20000 is a process model designed to manage IT processes. It is used by companies such as IBM, Shell, O2, Toyota, Visa and others. Why? Best practice ITIL® is best applied in organizations in the ISO 20000 process model.
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ISO 20000 Internal Auditor is the latest IT Service Management program
Who is this certification for? The IT Service Management Internal Auditor certification is ideal for professionals who work for internal or external service providers in an ISO/IEC 20000 environment.
- IT managers
- Internal Auditor
- IT project managers
- Employees responsible for IT service management procedures and systems
Course objectives
- Information Technology Audit Skills
- Detailed content ISO20000-1: 2011 a ISO20000-2: 2012
- Define guidance for the IT Service Management System
- Manage the principles and processes for design, transition, operation and improvement of ITSM
Organisal Benefits
Knowledge of Information Technology Service Management, including a basic understanding of the IT Infrastructure Library (ITIL) and the requirements of the ISO20000-1:2011 specification
- Knowledge of Information Technology concepts
- An appreciation of documented management systems
- An appreciation of risk assessment for Information Technology
- An understanding of the principal requirements for auditing Quality Management systems
- Block duration 90 minutes
- Hours 16 hours
- Refreshments
- Exam
Approved Trainers
Marek Mitáček
Accredited trainer, Workshop Leader, Coach, co-author of methodologies and TAYLLORCOX Toolkits (sets of templates and sample forms) for IT Service Management ITSM, Project Management PRINCE2 and cyber security according to ISMS ISO / IEC 27001 and ZoKB.
One of the very first IT auditors in the Czech Republic. His rich practice began in 1996 in the company. GiTyFurtherly spent almost 10 years as an ITIL implementer at Český Telekom and since 2007 he has been a key auditor, accredited trainer at the TAYLLORCOX certification body
- TAYLLORCOX
- Český Telekom
- GiTy - Interní Auditor / Consultant
Jiří Pilný
15 years of experience with standards of IT Service Management, ITIL, project management. Game Leader for business simulations that will help you use the methodology to increase the applicability of standards in practice. His most successful projects include:
- Office online
- Parking Liberec
- MS Tools for budget management, investments, subsidies
- PRINCE2® Accelerator (SW solution according to PRINCE2 methodology)
Jan Cuřín
Graduate of ČVUT FEL, subsequently a consultant with an international dimension in the field of implementation and optimization of the information management system (ITSM) and cyber (ISMS) security. He applies the acquired experience from the position of an accredited Lead Auditor in the areas of IT Service Management, ISMS and GDPR.
- Cyber Security standard author
- Lead Auditor ITSM ISO 20000, ISMS ISO/IEC 27001
- Approved Trainer & Lead Auditor GDPR (EU 2016/679) dle ISO/IEC 17067
Graduate ratings
Excellent review ☆☆☆☆☆ from 28 reviewers
What makes our references exceptional? They are not one-off events. Clients come back to us regularly.
- Jan M.
- 19.05.23
- ☆☆☆☆☆
- AUTOCONT a.s.
Naprostá spokojenost.
- GDPR Anonymizováno
- 19.05.23
- ☆☆☆☆☆
Přínosné a zábavné podání tématu, s praktickými ukázkami.
- Pavel N.
- 19.05.23
- ☆☆☆☆☆
- J&T Banka a.s.
Kurz formou řízeného průvodu normou - splnil očekávání a potřeby vs. praxe. Výborný školitel.
- GDPR Anonymizováno
- 19.08.20
- ☆☆☆☆☆
- České Radiokomunikace
Díky školiteli je kurz interaktivní a velmi poutavý.
- Robert
- 05.09.17
- ☆☆☆☆☆
- Eduspa College
Výborný kurz, vybral jsem si na základě obsahu.
- Irena H.
- 20.01.17
- ☆☆☆☆☆
- Vodafone, a.s.
Školitel byl naprosto úžasný. Dámy kolem nás úžasně běhaly, příjemné a vřelé!
- Jiří V.
- 16.11.16
- ☆☆☆☆☆
- TTC Teleport
Naprostá spokojenost.
- Ondřej Š.
- 16.11.16
- ☆☆☆☆☆
- Státní zemědělský intervenční fond
Vynikající kurz zaměřený jak na standardy, tak na praxi. Mohu jen doporučit.
- Petr H.
- 16.11.16
- ☆☆☆☆☆
- Státní pozemkový úřad
Školitel přednášel velmi dobře a často přinášel příklady z praxe. Dobře odpovídal na dotazy.
- Marek P.
- 07.10.15
- ☆☆☆☆☆
- Správa základních registrů
Kurz splnil očekávání, děkuji lektorovi a vřele doporučuji .
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