Mars Lander - ITIL 4 Simulation

Discover how your team interacts and works together while responding to rapidly-changing circumstances in this exciting and experiential simulated environment. As the Integrated Service Management Experience: MarsLander scenario progresses, participants will learn how to use Integrated Service Management – proven ITSM capabilities and Lean, Agile and DevOps practices – to produce tangible results and achieve all mission goals.

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We offer flexibility. You can choose from our selection of in-class courses as well as online courses.

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Target Audience

This simulation is designed for roles inside and outside of IT. Since this simulation is aimed at exploring and experiencing a new way of working this simulation does not require any specific knowledge to participate.

  • IT specialist
  • T Development
  • IT Organizations
  • IT Service management
ITIL 4 Simulace Mars Lander

IT managers and team leaders can learn how to coach and facilitate their teams towards high performing teams

Development teams can experience how to work together with IT Operation teams

Business roles can experience how their roles may change if the organization starts to work in a more Agile and Lean way of working 

Learning outcomes

  • Continuously improving services
  • Integrating vendors into services
  • How to increase speed and quality
  • The benefits of cross-functional teams
  • The principles and concepts of Agile service management, including the ‘agile way of thinking’

Something new that's coming...

New simulations MarsLander® is positioned. For those ITSM teams that want to improve their performance, that want to be prepared for DevOps and for those teams that want to explore how their teams can benefit from Agile, Lean and DevOps principles in order to update their current services.

This interactive training workshop provides a safe environment where your team can experiment and explore new ways of working together to quickly respond to new business requests and deliver fast, reliable, safe and error-free solutions. They will accomplish this by changing their respective mindsets, learning to see the customer as their primary focus and implementing continual learning and improvement.

Launch a rocket with the MarsLander on board, land on Mars and collect valuable data for universities and research centers. The mission director who manages the mission center leads a team consisting of flight operation, navigation and communication experts. These specialists manage the flight plan of the mission in accordance with the mission goals as well as contractual agreements with the customers and suppliers. Each member of your team will adopt a role with specific tasks, responsibilities and authority.

Organisational Benefits

How will your company use this simulation?

It is the most effective way to stimulate the Agile, Lean, and DevOps approaches within the organization. Not with a big, complex, project. But for managerial simulation. Using Quick Win, small but highly effective steps. And also with your own motivation. Because this simulation will surely pull you into action.

This simulation is a powerful way to stimulate and new way of thinking within the IT Organization. It can help create a dialogue and it helps employees better understand how to improve their own way of working from where they are now (traditional service management) Based on their own motivation.

This simulation is a GamingWorks product. Built by the developers of Apollo 13 and The Phoenix Project.

Organisational Benefits

Benefits for candidates

Participants will learn how to transform your current IT organization into more Agile and Lean one of delivering business value more quickly, efficiently and effectively. The following aspects will be experienced and discussed: 

  • How to increase speed and quality
  • The principles and concepts of Agile service management, including the ‘agile way of thinking’
  • Key elements of the Lean philosophy, including how to standardize work practices
  • How to bring development and operations closer together to form DevOps
Mars Lander gaming works


09:00 – 10:30

Mars Lander

  • Introduction
  • Simulation explanation

Round 1

Prepare for MarsLander mission

10:30 – 10:45

Coffee break

10:45 – 12:15

Round 1

  • Lessons learned

Round 2

  • Intercept the comet

12:15 – 13:15

Oběd | Lunch Menu

13:15 – 14:45

Round 2

  • Lessons learned & improvements

Round 3

  • Orbit the Mars

14:45 – 15:00

Coffee Break

15:00 – 17:00

Round 3

  • Lessons learned & improvements

Round 4

  • Land on the Mars

  • Lessons learned with knowledge application

Simulation closure

The simulation is made up of 4 rounds. Each round will reflect a part of the mission.

Round 1 – Prepare the mission

The team will start with a traditional structure. There will be a Service Desk and first and second line support.

The first actions are focused on getting a clear picture of the current Service requirements of Mission Control. There is also a backlog of issues from the test- phase and the Development Team is working on the final application.

The Service Manager will define the required services and the agreed KPI’s.

  • Block duration 90 minutes
  • Hours 8 hours
  • Refreshments Yes
  • Exam Yes

Graduate ratings

Excellent review from 58 reviewers

What makes our references exceptional? They are not one-off events. Clients come back to us regularly.

  • CIO
  • 16.04.19
  • Technology company

These kind of simulations are a perfect instrument to start changing the mindset of employees before starting the journey in your own company.

View the full list of reference clients.

Your rating

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For assistance please give us a call.

We are available at +420 222 553 101 Always Monday to Friday: 9am - 5pm.

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