Discover how your team interacts and works together while responding to rapidly-changing circumstances in this exciting and experiential simulated environment. As the Integrated Service Management Experience: MarsLander scenario progresses, participants will learn how to use Integrated Service Management – proven ITSM capabilities and Lean, Agile and DevOps practices – to produce tangible results and achieve all mission goals.
We offer flexibility. You can choose from our selection of in-class courses as well as online courses.Try a live virtual course
IT managers and team leaders can learn how to coach and facilitate their teams towards high performing teams
Development teams can experience how to work together with IT Operation teams
Business roles can experience how their roles may change if the organization starts to work in a more Agile and Lean way of working
This interactive training workshop provides a safe environment where your team can experiment and explore new ways of working together to quickly respond to new business requests and deliver fast, reliable, safe and error-free solutions. They will accomplish this by changing their respective mindsets, learning to see the customer as their primary focus and implementing continual learning and improvement.
Launch a rocket with the MarsLander on board, land on Mars and collect valuable data for universities and research centers. The mission director who manages the mission center leads a team consisting of flight operation, navigation and communication experts. These specialists manage the flight plan of the mission in accordance with the mission goals as well as contractual agreements with the customers and suppliers. Each member of your team will adopt a role with specific tasks, responsibilities and authority.
This simulation is a powerful way to stimulate and new way of thinking within the IT Organization. It can help create a dialogue and it helps employees better understand how to improve their own way of working from where they are now (traditional service management) Based on their own motivation.
This simulation is a GamingWorks product. Built by the developers of Apollo 13 and The Phoenix Project.
09:00 – 10:30
Prepare for MarsLander mission
10:30 – 10:45
10:45 – 12:15
12:15 – 13:15
Oběd | Lunch Menu
13:15 – 14:45
14:45 – 15:00
15:00 – 17:00
Land on the Mars
Lessons learned with knowledge application
The simulation is made up of 4 rounds. Each round will reflect a part of the mission.
Round 1 – Prepare the mission
The team will start with a traditional structure. There will be a Service Desk and first and second line support.
The first actions are focused on getting a clear picture of the current Service requirements of Mission Control. There is also a backlog of issues from the test- phase and the Development Team is working on the final application.
The Service Manager will define the required services and the agreed KPI’s.
Excellent review ☆☆☆☆☆ from 58 reviewers
What makes our references exceptional? They are not one-off events. Clients come back to us regularly.
These kind of simulations are a perfect instrument to start changing the mindset of employees before starting the journey in your own company.
View the full list of reference clients.
We are available at +420 222 553 101 Always Monday to Friday: 9am - 5pm.
Would you like a gift for your birtday?