ISO/IEC 20000 Lead Auditor

This course will prepare you for auditing IT Service Management according to ISO / IEC 20000-1: 2018. You will learn the basic principles of SMS (Service Management System) in the entire life cycle from audit preparation, through the implementation of internal and external audits, resolution of deviations and processing of the audit report with recommendations, comments and discrepancies. You will have all these skills practically explained in the context of ISO ISO / IEC 17021-1 and ISO 19011 standards.

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Target audience

ISO 20000 Lead Auditor certification is suitable for the following positions

With responsibility for SMS (Service Management System). Key skills will guide you through the entire audit lifecycle, including supporting audit techniques as part of the audit, as a member of the audit team, or as the head of the certification body.

  • Auditor in training and chief auditor of ITSM
  • Project manager or consultant responsible for ITSM
  • Manager with responsibility for Service Management System
  • Professional consultants and technical experts of Internal and External Audits
Co dělá ITSM auditor?

Aims of the course

  • Plan the audit
  • You will gain the skills of a lead auditor
  • Implement audit, corrective and preventive measures
  • Compile documentation and revise IT Service Management
  • Understand the connection between ITIL 4 and SMS (Service Management System)

Martin Tobolka

Marek Mitáček

Accredited trainer, Workshop Leader, Coach, co-author of methodologies and TAYLLORCOX Toolkits (sets of templates and sample forms) for IT Service Management ITSM, Project Management PRINCE2 and cyber security according to ISMS ISO / IEC 27001 and ZoKB.

One of the very first IT auditors in the Czech Republic. His rich practice began in 1996 in the company. GiTyFurtherly spent almost 10 years as an ITIL implementer at Český Telekom and since 2007 he has been a key auditor, accredited trainer at the TAYLLORCOX certification body

  • Český Telekom
  • GiTy - Interní Auditor / Consultant



Day 1
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09:00 – 17:00

Audit planning

Day 2
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09:00 – 17:00

Introduction to SMS

  • Certification process
  • Service Management System
  • ISO 20000 principles and processes
  • Standard ISO 20000-1 in detail

The course will prepare you for a SMS audit according to the ISO 20000 standard, also in accordance with the requirements of ISO 19011 and ISO 17021.

  • Block duration 90 minutes
  • Hours 16 hours
  • Refreshments Yes
  • Exam Yes
  • Prerequisites


Graduate ratings

Excellent review from 1795 reviewers

What makes our references exceptional? They are not one-off events. Clients come back to us regularly.

  • Pavel H.
  • 04.07.18
  • Freelancer

Absolvoval jsem mnoho kurzů u mnoha společností a musím konstatovat, že vaši školitelé patří k těm nejlepším. Obsah kurzu je výborný a školitel je plně profesionální. Děkuji.

  • Blanka Ž.
  • 04.07.18
  • Zápodočeská univerzita Plzeň

Výtečný lektor, záplava příkladů z praxe, ochotně zodpověděl každý dotaz, široký rozhled i v jiných oborech.

  • Vladimír C.
  • 02.08.17
  • Celní správa ČR

Perfektní náplň, absolutní spokojenost, děkuji za vstřícnost a ochotu.

  • Zuzana K.
  • 02.08.17
  • Celní správa ČR

Kurz byl pro mě velmi přínosný a splnil mé představy.

  • Jiří CH.
  • 02.08.17
  • Celní správa ČR

Ukázka velmi výborného propojení praxe ČSN.

  • Rafal R.
  • 29.06.17
  • Acer

Skvělý školitel, dobré prostředí.

  • Zdeněk M.
  • 29.06.17
  • T - Mobile

V rámci školení jsme se dozvěděli informace o auditování SMS.

  • Lucie R.
  • 29.06.17
  • Ernst&Young

Spokojenost, profi úroveň.

  • Josef V.
  • 02.03.17
  • Nemocnice pardubického kraje, a.s.


  • Martina L.
  • 02.03.17
  • Freelancer

Kurz byl velice přínosný nejen pro praktické vyložení normy, ale i pro mnoho příkladů z praxe.

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We are available at +420 222 553 101 Always Monday to Friday: 9am - 5pm.

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