ISO/IEC 20000™ Foundation course is standard for IT service management (ITSM). It defines the requirements for and provides details of the IT service management system (SMS) needed to deliver managed services of an acceptable quality, together with guidance on how to demonstrate conformity with the standard.
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This training program is an intensive, case-study-oriented workshop that is designed for those involved in the ISO/IEC 20000 implementation process and for those who would like to understand what the implementation encompasses in a better manner.
The course is suitable for:
You will be able to describe and set the scope, objectives and processes of each part of the standard. You develop your own management evaluation report based on KPI indicators. You will be able to further plan and implement the development of IT products and services management system on the basis of the report.
09:00 – 17:00
Introduction to ITSM
Service management System
How to set up processes with ISO standards
ISO/IEC 20000-1 Service management system requirements
ISO/IEC 20000-2 Guidance on the application of service management systems ISO/IEC 20000-3:2012 Guidance on scope definition and applicability of ISO/IEC 20000-1.
09:00 – 17:00
ITIL vs ITSM
Implementation of ISO 20000 step by step
The most important of other norms and standards
16:15 – 16:15
The ISO 20000 Foundation course will show you how to properly implement the deployment of an integrated process approach to the effective delivery of IT services to meet the needs of business and customers.
15 years of experience with standards of IT Service Management, ITIL, project management. Game Leader for business simulations that will help you use the methodology to increase the applicability of standards in practice. His most successful projects include:
Accredited trainer, Workshop Leader, Coach, co-author of methodologies and TAYLLORCOX Toolkits (sets of templates and sample forms) for IT Service Management ITSM, Project Management PRINCE2 and cyber security according to ISMS ISO / IEC 27001 and ZoKB.
One of the very first IT auditors in the Czech Republic. His rich practice began in 1996 in the company. GiTyFurtherly spent almost 10 years as an ITIL implementer at Český Telekom and since 2007 he has been a key auditor, accredited trainer at the TAYLLORCOX certification body
Graduate of ČVUT FEL, subsequently a consultant with an international dimension in the field of implementation and optimization of the information management system (ITSM) and cyber (ISMS) security. He applies the acquired experience from the position of an accredited Lead Auditor in the areas of IT Service Management, ISMS and GDPR.
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Pochopil jsem základní framework, výborné školení.
Zajímavá tématika. Výborný kurz i lektor.
Výborný kurz i školitel. Školení velice zábavné, interaktivní a atraktivní.
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