ITIL 4 Foundation

ITIL 4 Foundation has been designed to provide a practical and flexible basis to support organizations with their IT and digitally-enabled product and service delivery. It is a solid foundation of best practice, from which organizations can innovate and digitally transform.

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Target Audience

ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

The training ITIL® Classroom is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

  • IT Consuting
  • IT Management
  • Project Managers
  • Enterprise Architects
ITIL 4 Foundation target group

ITIL v3 bridge

From v3 to 4 – This is the new ITIL

The key elements of ITIL 4 are the four dimensions, the guiding principles, the move from processes to practices, and the Service Value System, providing a holistic approach to the co-creation of value through service relationships.

A holistic approach to service management is key in ITIL 4. It defines four dimensions that are critical to the successful facilitation of value for customers and other stakeholders.

ITIL 4 will help IT professionals compete in an increasingly complex market and insure that they stay relevant. 

ITIL v3 to ITIL 4 bridge

Are you ITIL v3 certified?

If you hold ITIL v3 Foundation certification, the recommended approach is to take ITIL 4 Foundation in order to be able to transition to the new scheme. There is a large amount of new materials in ITIL 4 Foundation therefore a new single exam is required to assess your knowledge of the new ITIL 4 Foundation guidance.

Now you can transition over to ITIL 4 while still gaining the skills and knowledge needed to understand the core concepts of the updated guidance.

ITIL procesy

You will learn

  • You'll be perfectly prepared for certification
  • You get an overview of the principles of ITIL 4 evolution
  • You will learn how to work with the Service Value Chain ITIL
  • Use the potential of ITIL in combination with DevOps, Agile, Lean IT, etc.


We'll show you ITIL 4 on "steroids". On real simulation.

We will show you how to integrate the Guiding Principles, Dimensions and Practice with the ITIL 4 Service Value System with unique practical demonstrations (from Mars Lander simulation). It is defacto about ITIL 4 on "steroids"

Imagine using real simulation templates to ensure flow between Incident and Problem Management, and Change Control without any problems.

We will answer questions about issues you may encounter when deploying ITIL 4. You will learn how to work with templates correctly and implement key actions to ensure that ITIL 4 is also a successful digital transformation tool for you. You just can't miss this.

ITIL 4 Service Value System simulation

Training Pack

What doest the ITIL 4 courseware at TAYLLORCOX contain?

We have prepared a special "courseware" education kit for you: ITIL 4 Foundation - Pro Edition

All participants will receive the ITIL 4 Foundation Workbook which includes complete accredited syllabus material, complete with notes, case studies, and practice tests.

TAYLLORCOX's ITIL® 4 Foundation (Pro Edition) includes professionally processed materials, including a range of templates, schemes, processes and tools to help you apply the new version in practice. These include:

  • Glossary ITIL 3/4
  • Pre-course materials
  • Student Course ITIL® 4
  • Process cards, pre-filled templates
  • ITIL Exam Sample Paper + practice exam
  • Practice Case Study (hands-on instruction)
ITIL 4 Foundation courseware


Day 1
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09:00 – 10:30

4 ITSM dimensions

  • Partners and Suppliers
  • Organisations and People
  • Information and Technology
  • Value Streams and Processes

10:30 – 10:45

Coffee Break

10:45 – 12:15

ITIL Service Value Chain

  • Service Value Streams
  • Plan, Improve, Engage, Design,
  • Transition, Obtain / Build, Deliver & Support

12:15 – 13:15


13:15 – 14:45

Service Relationship

  • Service Offering
  • Service Provision, Consumption
  • Service Relationship Management

14:45 – 15:00

Coffee Break

15:00 – 17:00

Important ITIL terms

  • Availability, IT Asset
  • Configuration Item, Change
  • Event, Incident, Problem, Known Error

Day 2
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Open agenda

09:00 – 10:30

Key Concept of ITSM

  • Service, Customer / User
  • Creating value with Organisation
  • Service Management Utility / Warranty

10:30 – 10:15

Coffee Break

10:45 – 12:15

Key Concept of ITSM II.

  • Outcomes, Outputs, Cost, Risk
  • Service Offering, Service Provision
  • Service Relationship Management, Service Consumption

12:15 – 13:15


13:15 – 14:45

Key Concept Value Creation

  • Cost, Value
  • Outcome, Output, Risk
  • Organisation, Utility, Warranty

14:45 – 15:00

Coffee Break

15:00 – 17:00

7 ITIL Guiding Principles

  • Focus on value
  • Start where you are
  • Optimise and automate
  • Think and work holistically
  • Keep it simple and practical
  • Collaborate and promote visibility
  • Progress iteratively with feedback

Day 3
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Open agenda

09:00 – 10:30

Purpose of key ITIL Practices

Information Security, Relationship, Supplier, Availability, Capacity & Performance, IT Asset Management.

10:30 – 10:45

Coffee Break

10:45 – 12:15

Purpose of key ITIL Practices

Service Continuity, Monitoring & Event Management, Release & Service Configuration, Deployment.

12:15 – 13:15


13:15 – 14:45

Key Practices in Service Value Chain

Continual Improvement Model, Change Control, Incident & Problem Management, Service Request Management, Service Desk, Service Level.

14:45 – 15:00

Coffee break

15:00 – 17:00


  • ITIL 4 Foundation Exam

The intensive 3-day course is intended not only for new applicants, but also for existing ITIL v3 graduates who want to upgrade their knowledge according to the latest version. We strongly do not recommend a shorter bridge, due to the scope of the topic.

The final exam takes place online after the course. All candidates will receive an exam voucher to book the date of the final exam themselves.

  • Block duration 90 minutes
  • Hours 24 hours
  • Refreshments Yes
  • Exam Yes (English only)
  • Prerequisites


Jiří Pilný

15 years of experience with standards of IT Service Management, ITIL, project management. Game Leader for business simulations that will help you use the methodology to increase the applicability of standards in practice. His most successful projects include:

  • Office online
  • Parking Liberec
  • MS Tools for budget management, investments, subsidies
  • PRINCE2® Accelerator (SW solution according to PRINCE2 methodology)

Linda Břeská

Linda's courses are full of practical experience. It has excellent ratings and often standing ovation.

Since 2006, Linda has been dedicated to implementing IT Service Management, helping graduates to develop internal methodologies such as IS Service Delivery, SLAs setup and management, Service Desks implementation projects, and more IT4IT managerial and other best practices.


Ivan Gašparovič

Professional ITIL, Agile, Project (PRINCE2, PMI), Programme, Portfolio Manager. 


ITIL 4 Foundation certificate | Axelos accredited


The certification takes the form of a written test and is taken on the last day of the course. Its purpose is to review the knowledge of principles, processes and 4 dimensional ITSMs.

The ITIL 4 Foundation is a prerequisite for any ITIL Management Professional and ITIL Strategic Leader modules that are the gateway to obtaining the highest level of Master ITIL qualification.

Participants will receive an ITIL Foundation Workbook that includes all presentation materials, subject notes, case studies, and practical exams.

  • Num. of questions: 40
  • Pass mark: 65% (26 of 40)
  • The exam is 60 minutes in total and is closed book
  • Course Materials / Certification: English only
  • Qualification requirements: None. General knowledge of IT advantage.

ITIL 4 exam

Graduate ratings

Excellent review from 1709 reviewers

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  • Tomáš S.
  • 08.03.23
  • Správa železnic, státní organizace

Děkuji za předání informací. Byl to výborný kurz.

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  • 08.03.23
  • ŠKODA Auto a.s.

Přínosné, jak pro začátečníky, tak pro pokročilé.

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  • 08.03.23
  • Ministerstvo spravedlnosti

Přišel jsem s nulovým povědomím o ITILu, a pan Pilný vše skvěle vysvětlil a odcházím s pocitem, že jsem se vážně něco přiučil.

  • Jiří D.
  • 22.02.23
  • GuideVision s.r.o.

Kurz splnil účel, školitel okamžitě reagoval na dotazy a vždy věděl jak odpovědět, nebo Vás ke správně odpovědi navedl - energický a živý výklad držel pozornost.

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Časté přestávky - super, aktivní pohyb lektora taky super. Nemám co vytknout.

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  • 22.02.23
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Naprostá spokojenost s přístupem lektora, strukturováním tématiky, používání srozumitelných příkladů, diskuse, ne jen odpovídání na dotazy. Atmosféra byla přátelská a pracovní, bez hluchých míst, dokázal jsem držel pozornost. Takto se mi to líbilo, nemám co jinak doporučit.

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  • 22.02.23

Dobře strukturované podklady, živý výklad, praktická ukázka na konkrétních příkladech.

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  • 22.02.23
  • Ministerstvo žiotního prostředí

Výborné koncipované pro úvodní seznámení i celým konceptem ITIL, ad hoc příklady z praxe.

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  • 22.02.23

Kurz byl dobře strukturovaný s dobrým aktivním zapojením.

  • Milan S.
  • 01.02.23
  • CCA Group a.s.

Dobře organizovaný kurz, obsahově náročný a plný, podaný zajímavě s mnoha praktickými příklady a zapojením se do řešením otázek. Výborně!

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