ITIL® 4 Specialist: Create, Deliver & Support (CDS)
ITIL Specialist: Create, Deliver & Support
ITIL Specialist Create, Deliver & Support covers the “core” service management activities and expands the current scope of ITIL to include the creation of services. The module focuses on integrating different value streams and activities to create, deliver, and support IT enabled products and services.
Target Audience
ITIL Specialist Create, Deliver & Support is designed for individuals continuing their journey in service management.
The course is aimed at ITSM managers and ITSM professionals who manage the operation of IT and digital products and services, as well as individuals responsible for their end to end delivery. It is also suitable for professionals who already hold existing ITIL qualifications and want to further update and expand their knowledge.
Benefits
This specialized module is intended for IT professionals and managers responsible for operating IT and digital products and services.
CDS helps professionals responsible for service delivery, including development, deployment, monitoring, and support, and ensures that services are delivered and supported according to agreed service levels.
What will you learn in the course?
Improve service development and support
Align the IT function with business strategy
Build a strong and effective strategic direction
Learn how to plan and manage resources within effective value streams
Improve performance and efficiency across teams, value streams, and workflows
Gain a universal approach across different methodologies such as Agile, DevOps, and IT4IT
Virtual Training or e-Learning?
We offer flexibility. You can choose from our selection of in-class courses as well as online courses.
Try a live virtual courseTarget Audience
ITIL 4 Specialist Create, Deliver and Support is aimed at individuals who are continuing their journey in service management.
ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further.
%20Courseware.jpg "ITIL 4 Specialist – Create, Deliver & Support (CDS)")
Benefits
This specialist module is for IT practitioners and leaders who manage the operation of IT-enabled and digital products and services.
CDS helps professionals who are responsible for service delivery, including development, deployment, and monitoring and support, and assuring that services are delivered and supported according to agreed levels.
What you will learn
- Align IT function with business strategy
- Improve services development and support
- Build strong and effective strategic direction & break down siloes
- Learn how to plan and manage resources into effective value streams
- Upgrade performance and efficiencies across teams, value streams & workflows
- Get a universal approach across multiple methodologies (Agile, DevOps, IT4IT etc..)
Certification
ITIL® 4 CDS | Axelos Accredited
AXELOS / PeopleCert
There are two official practical test and certification test AXELOS (Examination Institute) PeopleCert.
The final exam takes place online after the course. All candidates will receive an exam voucher to book the date of the final exam themselves.
- 40 questions, 90 minutes
- Pass mark: 28/40
- Exam language: English, Spanish, German, Chinese, French
- Prerequisites: ITIL® Foundation OR ITIL® 4 Managing Professional Transition + training through ATO TAYLLORCOX
- Electronic certificate in English
- Upon request, we will provide a court translation
ITIL 4 certification roadmap
Graduate ratings
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