Can you and fellow participants enter the virtual world of the NASA Mission Control Center and successfully launch a rocket to the moon? You will need to support the space crew and ensure a successful space flight, as well as realise the mission’s strategic goals. There will be plenty of unforeseen events and problems along the way, and the only way you can ensure the success of the mission is by applying ITSM best practices.
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ITSM Simulator helps teams
You have a serious problem, unless you and the ground support staff start working as a team to solve this problem. But remember, time is running out, fast! Welcome to the ‘Apollo 13 – an ITSM case experience™’ simulation game.
You will guide the crew through the launch, journey to and from the moon and to a safe return and splashdown, at the same time realizing the strategic goals for the mission.
The organization understands ITSM as a complex implementation project, not as a tool for continuous improvement of IT Service Management.
The IT division is far too concentrated internally, it cannot focus on end users, resp. business and the benefits of "best practice" methodologies such as ITIL.
Too little attention is paid to the pillars of "ABC": personal attitude (Attitude), behavior (Behavior) and culture of organization (Culture). Another mistake is the insufficient competence to implement changes.
Applying best practices requires a change in the approach of stakeholders in the organization. But we lack practical examples of how to get started.
In addition to the Audit Tool for Personal Data Protection, you can use consolidated terms and definitions of thousands of managerial terms in the management of projects, programs, portfolios, risks, enterprise architecture, security and privacy, and more:
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