Apollo 13

Can you and fellow participants enter the virtual world of the NASA Mission Control Center and successfully launch a rocket to the moon? You will need to support the space crew and ensure a successful space flight, as well as realise the mission’s strategic goals. There will be plenty of unforeseen events and problems along the way, and the only way you can ensure the success of the mission is by applying ITSM best practices.

Virtual Training or e-Learning?

We offer flexibility. You can choose from our selection of in-class courses as well as online courses.

Try a live virtual course

Apollo 13 ITSM Team

Serious game simulations place participants inside a realistic, exciting, virtual world and task them with a series of challenges. It is a risk-free environment, a face-to-face learning arena, and an engaging, interactive classroom where a business or IT concept is brought to life in a fun and dynamic way.

ITSM Simulator helps teams

  • Improve participants’ ITSM performance
  • Increase participants’ customer and service focus
  • Complement and enhance participants’ ITSM/ITIL training.

Apollo 13 ITSM Team

"Houston, we have a problem"....

Fifty-five hours and fifty-five minutes into the mission. Imagine you are on board Apollo 13 when one of your crew members reports hearing a loud ‘bang’. Your spacecraft is slowly dying. 

You have a serious problem, unless you and the ground support staff start working as a team to solve this problem. But remember, time is running out, fast! Welcome to the ‘Apollo 13 – an ITSM case experience™’ simulation game.

You will guide the crew through the launch, journey to and from the moon and to a safe return and splashdown, at the same time realizing the strategic goals for the mission.


  • Develop communications and team competences
  • Learn how to measure and improve your performance
  • Learn how to apply ITSM best practices and learn the essence of ITSM
  • Learn how to stay customer focused and set the right priorities based on customer impact

Why Apollo 13

Are you familiar with any of these situations?

It will not be easy

The organization understands ITSM as a complex implementation project, not as a tool for continuous improvement of IT Service Management.

We do not have clear business goals

The IT division is far too concentrated internally, it cannot focus on end users, resp. business and the benefits of "best practice" methodologies such as ITIL.

We cannot make changes

Too little attention is paid to the pillars of "ABC": personal attitude (Attitude), behavior (Behavior) and culture of organization (Culture). Another mistake is the insufficient competence to implement changes.

We need a change

Applying best practices requires a change in the approach of stakeholders in the organization. But we lack practical examples of how to get started.

Apollo 13 ITSM

You will learn the basics of ITIL along with the exciting experience of business simulation based on the actual Apollo 13 mission. The ITIL Foundation Certification course introduces IT Service Management (ITSM) concepts based on the IT Infrastructure Library (ITIL) and describes how it can be applied within an IT organization. This course prepares students for ITIL Foundation examination and helps students to recognize the success factors in applying ITIL best practices.

Apollo 13 ITSM

This is a must-have!

Download your application to your mobile before you attend the course.

Free mobile app for managers. Interpretation and translation dictionary, audit tool.

In addition to the Audit Tool for Personal Data Protection, you can use consolidated terms and definitions of thousands of managerial terms in the management of projects, programs, portfolios, risks, enterprise architecture, security and privacy, and more:

  • PRINCE2®, MSP®, MoP®
  • MoR®, ISMS, GDPR, ZokB
  • TOGAF®, ArchiMate®, ITIL &  ITSM
This is a must-have!

Graduate ratings

Excellent review from 59 reviewers

What makes our references exceptional? They are not one-off events. Clients come back to us regularly.

  • GDPR Anonymizováno
  • 14.12.18
  • ČEZ


  • Petr R.
  • 27.09.18
  • Fyzikální ústav Akademie věd ČR

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