ISO/IEC 20000 Lead Implementer
The training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.
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Zkuste živý kurz virtuálněTarget Audience
The ISO/IEC 20000 Lead Implementer training course is intended for:
- Managers or consultants involved in and concerned with the implementation of a service management system in an organization
- Managers and employees seeking to help their organization meet the service requirements and deliver value
- Project managers, consultants, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO/IEC 20000-1
- Individuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirements in an organization
- Members of an SMS implementation team
Objectives
- Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS
- Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards
- Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization
- Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS
- Acquire the expertise to advise an organization in implementing SMS best practices
Benefits
You will understand the relationship between the ITIL methodology and the ISO 20000 standard
You can apply proven ITSM practices and correctly apply the methodology at all levels of the organization.
You will learn to develop a GAP analysis and design an implementation plan for ISO 20000 requirements. You will be able to identify potential problems that limit the usability of IT Service Management. We will show you how to eliminate them and how to achieve ISO 20000 certification.
You will be able to describe and set the scope, objectives and processes according to the individual parts of the standard. You will prepare your own management evaluation report based on KPI indicators. Based on the report, you will be able to further plan and implement the development of the management system of IT products and services.
Agenda
Day 1: Introduction to ISO/IEC 20000 series and the initiation of an SMS
Day 2: Implementation plan of an SMS
Day 3: Implementation of an SMS
Day 4: SMS monitoring, continual improvement, and preparation for the certification audit
Day 5: Exam Prep & Certification Exam
The training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.
- Délka bloku 45 minut
- Vyučovacích hodin 40 hodin
- Občerstvení Yes
- Zkouška Yes
Předpoklady
The main requirements for participating in this training course are a basic knowledge of ISO management system standards, a general understanding of ISO/IEC 20000-1, and an awareness of the management system implementation principles.
Approved Trainers
Ivan Gašparovič
Zkušený Project Programme Portfolio Manager, který vám ukáže to nejlepší z metodik PRINCE2, PMI, Agile, Scrum a dalších. Své zkušenosti sbíral na mezinárodních projektech, ale pomohl k akceleraci řadě startupů. Pokud hledáte pragmatické školení a zkušenosti přenesené do praxe, tohle je ono. Ivan pravidelně získává nadprůměrné hodnocení a právem patří do TOP elitních trenérů v celé EU.
Certification
ISO 20000 Lead Implementer | ISO 17024 Accredited
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