The key benefits of ITIL®
For the organization and the professional
Key capabilites
Support Business Outcomes
Enable Business Change
Manage Risk In the Line
With Business Needs
Optimize Customer
Experience
Show Vaule For Money
Continually Improve
Key benefits
Manage business risk for your services
- Support Business Outcomes
- Enable Business Change
- Manage Risk In the Line
With Business Needs - Optimize Customer
Experience - Show Vaule For Money
- Continually Improve
Minimize service disruption
- Support Business Outcomes
- Enable Business Change
- Manage Risk In the Line
With Business Needs - Optimize Customer
Experience - Show Vaule For Money
- Continually Improve
Quantify and clearly demonstrate the true value of the services you provide
- Support Business Outcomes
- Enable Business Change
- Manage Risk In the Line
With Business Needs - Optimize Customer
Experience - Show Vaule For Money
- Continually Improve
Benchmark services and maximize return on investment
- Support Business Outcomes
- Enable Business Change
- Manage Risk In the Line
With Business Needs - Optimize Customer
Experience - Show Vaule For Money
- Continually Improve
Obtain value for money from your service providers
- Support Business Outcomes
- Enable Business Change
- Manage Risk In the Line
With Business Needs - Optimize Customer
Experience - Show Vaule For Money
- Continually Improve
Support the marketing and consumption of your services
- Support Business Outcomes
- Enable Business Change
- Manage Risk In the Line
With Business Needs - Optimize Customer
Experience - Show Vaule For Money
- Continually Improve
Ensure the quality of services matches customer needs and expectations
- Support Business Outcomes
- Enable Business Change
- Manage Risk In the Line
With Business Needs - Optimize Customer
Experience - Show Vaule For Money
- Continually Improve
Ensure your customers can use the services when and where needed
- Support Business Outcomes
- Enable Business Change
- Manage Risk In the Line
With Business Needs - Optimize Customer
Experience - Show Vaule For Money
- Continually Improve
Ensure the business and your customers are not affected by unexpected service failures
- Support Business Outcomes
- Enable Business Change
- Manage Risk In the Line
With Business Needs - Optimize Customer
Experience - Show Vaule For Money
- Continually Improve
Forecast, respond to and influence the demand for your services in a cost effective way
- Support Business Outcomes
- Enable Business Change
- Manage Risk In the Line
With Business Needs - Optimize Customer
Experience - Show Vaule For Money
- Continually Improve
Support business change at the speed your customer needs while ensuring stable and low-risk environment
- Support Business Outcomes
- Enable Business Change
- Manage Risk In the Line
With Business Needs - Optimize Customer
Experience - Show Vaule For Money
- Continually Improve
Build and maintain positive business relationships with customers and improve customer satisfaction
- Support Business Outcomes
- Enable Business Change
- Manage Risk In the Line
With Business Needs - Optimize Customer
Experience - Show Vaule For Money
- Continually Improve
What you can learn
Why attend ITIL trainings and take exams
1Learn how to apply ITIL tools, techniques and concepts to improve your efficiency and effectiveness
2Take new ideas back to your workplace and use best practice to help carry these out to facilitate customer desired outcomes
3Reflect on and compare your own practices away from your everyday working environment, gather opinions, suggestions and feedback from other professionals
4Learn how to communicate more effectively by using common terminology
5Be a part of the international community and get advice when needed
6Be recognized for your expertise by your peers both inside and outside the organization
7Gain confidence from best practices and help to make change happen
8Differentiate your value for employers with your experience, expertise and skills
9Improve your position in the job market and with career progression
What you can achieve
How you can deliver value to your organization
1Identify and focus on the highest value activities
2Service multiple customers with varying requirements using only limited resources
3Define, measure and report relevant metrics to help with fact-based decision making
4Improve efficiency by automating standard tasks and applying lean principles to your work
5Unite teams and processes by understanding interdependencies and their impact
6Influence the organizational culture to support continual improvement activities
7Improve communication by encouraging the use of common terminology
8Identify alignment opportunities with the business by identifying and understanding the value chain
9Save costs by centralizing activities and teams using welldefined fit-for-purpose and fit-for-use processes
10Be in control by clearly understanding your process responsibilities and expected outputs
11Build trust within the organization by understanding and aligning stakeholder goals, objectives and incentives
12Demonstrate business focus by taking a customer centric approach to services
These statements have been created in cooperation with several professionals from the ITSM industry.
