IT Service Management Foundation based on ISO/IEC 20000:2011

EXIN IT Service Management Foundation tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2011.

Who is this certification for?

IT Service Management Foundation is designed for professionals who play a role in the processes of IT service management and who are interested in the broader scope of the IT service management system.

Main subjects

• Introduction to IT Service Management
• The Service Management System (SMS)
• Service Design and Transition
• The service delivery processes and their relationships
• The relationship processes and their relationships
• The resolution processes and their relationships
• The control processes and their relationships

Exam Details

• Duration: 1 hour 
• Number of questions: 40 (Multiple Choice) 
• Pass mark: 65% 
• Open book: No 
• Electronic equipment allowed: No 
• Level: Foundation 
• Available languages: English, Dutch, German, Spanish, French, Brazilian Portuguese, Chinese, Japanese, Latin American Spanish 
• Requirements: None

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