TAYLLORCOX > Akademie > SAE International > Root Cause Problem Solving – Methods and Tools

Root Cause Problem Solving – Methods and Tools

How do you solve a problem? Do you find yourself using quick and easy solutions or a structured methodology? Too often, organizations tend to seek quick solutions to a problem without adequately addressing its underlying cause. These decisions often result in solutions that don’t work or aren’t sustainable, often wasting time, effort, and money. To combat these issues and adopt a fresh approach, teams can use the methods and tools of Root Cause Problem Solving. By first viewing a problem as an opportunity for improvement, the team can then identify the problem’s root cause or causes, and implement solutions to prevent the problem’s reoccurrence. This six module course introduces the Root Cause Problem Solving approach. It explains how using Root Cause analysis can help improve operational and financial performance by identifying root causes and implementing solutions to significant or recurring problems. This methodology is used by many major automotive manufacturers to improve quality and customer satisfaction, reduce operation costs, and provide greater employee knowledge of work processes.

Termíny
Target group
What will you learn
Course structure

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Target group

This course is applicable to those directly working in or responsible for performance improvement of any definable, repetitive process (e.g., manufacturing, design, logistics, purchasing, sales, or distribution), including: manufacturing managers, supervisors, and team leaders; manufacturing engineers; design engineers; quality engineers and technicians; technical managers; project team leaders; problem solving and quality improvement facilitators; anyone whose role includes problem solving: supervisors and lead personnel.

What will you learn

Explain why root cause analysis using the 8-Step Problem Solving Methodology is more effective than non-structured problem solving efforts
Define the difference between a problem, symptom, cause, and root cause
Use tools and techniques to solve problems
Evaluate effectiveness of problems solving efforts
Describe the role of problem solving in continuous improvement

Course structure

Module 1: Foundations for Adopting Root Cause Analysis

Identifying Problems
How to Approach Problem Solving Using a Process Approach
Methods and Tools for Problem Solving: An 8 Step Approach
Roles and Responsibilities in Problem Solving
Setting Up a Problem Solving Team

Module 2: Describing the Problem and Implementing Containment

How to Describe a Problem
Symptoms vs. Causes
Methods for Collecting and Analyzing Data
Problem Statements
Methods for Protecting the Customer

Module 3: Discovering Root Causes

Recognizing Potential Causes
Methods for Identifying Causes and Root Causes (cause-effect diagram, 5-why)
Validating Potential Root Cause

Module 4: Designing a Solution and Implementing Permanent Corrective Action

Strategies for Planning and Designing Effective Solutions
Methods for Evaluating Potential Solutions
Error Proofing Strategies
Planning Implementation
Project Management Strategies
Completing System Changes
Measuring and Verifying Effectiveness

Module 5: Preventing Reoccurrence

Ensuring the Problem is Eliminated
Holding the Solution in Place
Leveraging What is Learned
FMEA and Problem Solving

Module 6: Recognizing Efforts

Methods of Team and Individual Recognition
Capturing Lessons Learned and Moving Them Forward
Problem Solving and Continuous Improvement

Materials Provided

90 days of online single-user access (from date of purchase) to the six hour presentation
Job aids
Integrated knowledge checks to reinforce key concepts
Follow-up to your content questions
1.0 CEUs*/Certificate of Achievement (upon completion of all course content and a score of 70% or higher on the learning assessment)