VMware Horizon 8: Virtual Desktop Troubleshooting

This two-day course builds your skills in resolving common issues that occur in a VMware Horizon® environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators.

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Target group

Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions.

Target group

Course structure

Course Introduction

  • Introductions and course logistics
  • Course objectives

Overview of Virtual Desktop Troubleshooting

  • Structured approach to troubleshooting configuration and operational problems
  • Applying troubleshooting methods
  • Documenting the steps to resolving the problem

Command-Line Tools and Backup Options

  • Using command-line tools
  • Backing-up and restoring VMware Horizon databases

Troubleshooting Horizon Linked Clone Desktops

  • Describe the components that make up a VMware Horizon desktop
  • Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems
  • Highlight the best practice for optimizing a VMware Horizon desktop
  • Troubleshoot common problems with VMware Horizon desktops

Troubleshooting Instant Clones

  • Discuss how instant clones are created
  • Discuss what gets logged when an instant clone is created
  • Discuss the keywords to look for in the logs when troubleshooting instant clones
  • Discuss how to troubleshoot problems with instant clones

Windows Client

  • Correctly configure the Windows Client
  • Identify the correct log level for gathering logs
  • Enable the required SSL configuration level for the environment

Ports and Protocols

  • Discuss the key ports on a Horizon Environment
  • Discuss protocols used in the Horizon Environment
  • Understand the benefit of optimizing Blast
  • Become familiar with the optimization features for Blast
  • Implement GPO changes for Blast
  • Become familiar with the causes for Black Screens
  • Discuss how to troubleshoot Black Screen problems
  • Identify problems encountered when applying GPOs
  • Discuss how to troubleshoot GPO-related problems

Prerequisites

This course also requires knowledge of the following:

  •  Using VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
  • Opening a virtual machine console on VMware vCenter Server® and accessing the guest operating system 
  • Configuring Active Directory services, including DNS, DHCP, and time synchronization
  • Restricting user activities by implementing Group Policy objects
  • Configuring Windows systems to enable Remote Desktop Connections
  • Building an ODBC connection to an SQL Server database
Prerequisites

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